Terms and Conditions
Effective Date: 1/1/2021
Company Name: Steaky Group Sdn Bhd (Company No: 202101001433)
1. Introduction
Welcome to Steaky Group Sdn Bhd ("we", "us", "our"). These Terms and Conditions govern your use of our website and services related to the sale of premium Wagyu beef and related products. By accessing or using our site, you agree to be bound by these terms.
2. Eligibility
You must be at least 18 years old to make purchases from our website. By placing an order, you confirm that all the information provided is accurate and complete.
3. Product Information
All products listed, including Wagyu beef, are subject to availability. We reserve the right to limit quantities, discontinue products, or correct errors in pricing or descriptions at any time without prior notice.
4. Ordering and Payment
Orders must be placed through our official website.
We accept payment via credit/debit card, FPX, and other listed payment gateways.
Full payment is required upon order confirmation.
Prices are in Malaysian Ringgit (RM) and inclusive of applicable taxes unless otherwise stated.
5. Delivery and Shipping
We currently deliver within Peninsular Malaysia.
Estimated delivery times are provided upon checkout and are subject to change due to unforeseen delays.
We shall not be liable for late deliveries due to third-party courier issues.
6. Cold Chain and Freshness
All Wagyu products are handled using strict cold chain logistics. You are responsible for promptly receiving the package and storing the beef under the correct refrigeration conditions. We do not guarantee product quality if left unattended upon delivery.
7. Refunds and Returns
Due to the perishable nature of our products, we do not accept returns.
Refunds or replacements will only be considered if:
The wrong item was delivered
The product was damaged during shipping (with photo evidence within 2 hours of delivery)
Orders were not delivered due to our fault
All refund requests must be made within 24 hours of receiving the order.
8. Intellectual Property
All content, images, logos, and branding on our website are the intellectual property of Steaky Group Sdn Bhd and may not be used without permission.
9. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our site or consumption of our products.
10. Privacy
We collect and process your data in accordance with our [Privacy Policy]. By using our website, you consent to such processing.
11. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Continued use of our website signifies your acceptance of any updates.
12. Contact Us
For any questions or complaints, please contact us at:
📧 Email: Steakygroup@gmail.com
📞 Phone: 016-3017283
📍 Address: 166F, Jalan Sireh, 41050 Klang, Selangor, Malaysia
